Shipping & returns

Everything is made after you order it, so the first days of any order are production, and the rest is transit. Here is what that means in practice.

Production

Made and shipped in 1 to 2 business days. Each piece is made and finished in our Texas studio after you order it. Orders placed before noon on a weekday start the same day.

Delivery

We ship within the United States only. Standard delivery is tracked and takes 3 to 5 business days after dispatch. It is free on orders over $35, otherwise a flat $6. Express is $15 and is offered at checkout. Checkout shows the exact arrival dates for your address before you pay.

Returns

You can return most items within 30 days of delivery, unused and in the condition they reached you in.

Email info@formfolly.com with your order number and a photo. We reply within two business days with the return address. Please wait for that reply before posting anything back, because a parcel with no order number is hard to match to a refund.

Who pays return postage. If the fault is ours, wrong item, damaged in transit or a flaw in the piece, we pay and send a prepaid label. If you changed your mind, you pay the return postage and we refund the item price once the parcel reaches us.

Refunds go back to the original payment method within 5 business days of the return arriving. Your bank can take a few days longer to show it. Original shipping charges are refunded only when the return is our fault.

Final sale: gift cards and Advent of Folly.

Cancelling an order

Email us within 12 hours of ordering and we will cancel and refund in full, as long as we have not started making the piece.

Something broken or missing

If a piece arrives damaged or the parcel never turns up, tell us within 14 days of the delivery date. Send a photo if the parcel arrived damaged and we will remake the order or refund it. No return needed for a damaged piece.

Questions

Email info@formfolly.com or call +1 (214) 785-1070. We reply within two business days.